Return Policy


Returns of unused and/or exchanges of defective products and kits purchased at the Caravantrd.com Store may be made by calling the Customer Service Team at 510-487-2600. All requests for returns and credit must be made within 10 days of receiving your order. Shipping and handling fees will apply.

  Returns should be sent by a traceable method to:

  Caravan Trading Company
  Emergency Preparedness Customer Service
  33300 Western Avenue
  Union City, CA 94587


Credit will be given for products returned. For exchanges of damaged products or kits, a call tag will be sent. A replacement product will be sent out immediately.